Privacy Policy

Information We Collect

We collect information in several ways to provide and improve our services for visitors to our gardens and parkland. When you visit our website or use our services, we may collect:

• Personal information you provide directly, such as your name, email address, and phone number when you make enquiries or bookings
• Information about your visits to our website, including pages viewed, time spent, and navigation patterns
• Device information such as your browser type, operating system, and IP address
• Cookies and similar tracking technologies to enhance your browsing experience
• Information about your interests in our gardens and special events for pensioners

How We Use Your Information

We use the information we collect for legitimate business purposes to serve our community better. Your data helps us:

• Process your enquiries and bookings for visits to our gardens and parkland walks
• Provide you with information about special events, discounts, and programs for pensioners
• Improve our website functionality and user experience
• Communicate with you about services, updates, and important notices
• Understand visitor patterns to enhance our facilities and offerings
• Comply with legal obligations and protect our legal interests

Your Privacy Rights

You have important rights regarding your personal information under data protection laws. You have the right to access your personal data and know what information we hold about you. You can request corrections to any inaccurate information. You also have the right to request deletion of your personal data, subject to certain legal obligations. Additionally, you may have the right to restrict how we process your information or to request that we stop using your data for certain purposes.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by law, typically within 30 days.

Cookies and Tracking

We use cookies on our website to enhance your browsing experience and gather analytical information. Cookies are small files stored on your device that help us recognise you and understand how you interact with our site. We use both essential cookies required for website functionality and optional cookies for analytics and personalisation. You can manage your cookie preferences through your browser settings. For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website uses secure protocols and encryption where appropriate. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. The retention period depends on the nature of the information and the purpose of processing. For example, booking information may be retained for the duration of your visit and a reasonable period thereafter for record-keeping purposes. If you request deletion of your data, we will remove it within a reasonable timeframe, unless we are required to retain it by law.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external websites. When you click on external links, you are leaving our site and we encourage you to review the privacy policies of those websites before providing any personal information. This Privacy Policy applies only to information collected through our website and services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.